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Delivery Policy

Delivery Charges: Australia
The standard delivery charge is a flat fee of $3.95 for deliveries to Australian addresses. Free delivery is offered for orders of 10 or more products. Please note that we can only deliver to physical street addresses and that a signature is required for all deliveries. If goods are lost or damaged in transit, please contact us within 10 business days at enquiries@leeuwinpress.com.au. We will use this delivery information to make a claim against the carriers. We will offer you the choice of a replacement or a full refund, once we have received confirmation from our carriers that delivery was not successful.

Delivery Charges: International
The international delivery charge is a flat fee of $9.95 for deliveries to international addresses. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information. Please note that we can only deliver to physical street addresses and that a signature is required for all deliveries. If goods are lost or damaged in transit, please contact us within 20 business days at enquiries@leeuwinpress.com.au. We will use this delivery information to make a claim against the carriers. we will offer you the choice of a replacement or a full refund, once we have received confirmation from our carriers that delivery was not successful.

Delivery Period
We endeavour to ensure that orders for delivery to addresses within Australia arrive within 10 business days of the order being placed and dispatched. We endeavour to ensure that orders for delivery to addresses outside of Australia arrive within 21 business days of the order being placed and dispatched. To ensure successful delivery, please provide a delivery address where someone will be present during business hours to sign for the receipt of your package. Leeuwin Press Pty Ltd can provide a tracking number once the order has been dispatched.

Delivery Charges for Returns
Delivery charges will not be incurred for replacement of faulty products or products supplied at Leeuwin Press Pty Ltd error.
Replacement delivery costs will be charged for replacements for goods for which you have changed your mind. They will be charged to the credit card that you used to make your original purchase. Please see our Returns Information section for more detail.

Returns Policy

Leeuwin Press Pty Ltd is dedicated to providing quality goods and services to our customers. We hope you will love what you have ordered, but if something isn't correct, please let us know.

Unwanted Goods
No change-of-mind refunds will be offered.

Supply Error
Leeuwin Press Pty Ltd will accept the return of goods supplied in error within 28 days of receipt. Please contact us at enquiries@leeuwinpress.com.au to arrange a free replacement delivery of the correct item/s, or we will refund your purchase price.

We will make every effort to ensure that correction orders for delivery to addresses within Australia arrive within 10 business days of Leeuwin Press Pty Ltd receiving the returned item/s; and the order being dispatched. We will make every effort to ensure that replacement orders for delivery to addresses outside of Australia arrive within 21 business days of Leeuwin Press Pty Ltd receiving the returned item/s and the order being dispatched.
Please ensure that you indicate clearly on the enclosed packing slip your reason for return and your preferred remedy. Please securely package your return item/s with supporting documentation.

Faulty Goods
Leeuwin Press Pty Ltd will accept the return of goods delivered that are faulty within 28 days of receipt. Our quality control team inspect all deliveries from www.theacm.com.au to ensure the goods you receive meet our exacting quality standards. However, if you do receive a faulty or damaged item/s please contact us at enquiries@leeuwinpress.com.au to arrange a free replacement delivery, or we will refund your purchase price if out of stock.

We will make every effort to ensure that replacement orders for delivery to addresses within Australia arrive within 10 business days of Leeuwin Press Pty Ltd receiving the returned item/s; and the order being dispatched. We will make every effort to ensure that replacement orders for delivery to addresses outside of Australia arrive within 21 business days of Leeuwin Press Pty Ltd receiving the returned item/s and the order being dispatched.

Please ensure that you indicate clearly on the enclosed packing slip your reason for return and your preferred remedy. Please securely package your return item/s with supporting documentation.

Privacy Policy

Introduction
www.theacm.com.au is operated by Leeuwin Press Pty Ltd. We respect the privacy of our website users (“you”, “your”) and are committed to protecting your security and privacy.

Terms of Use
This privacy policy must be read in conjunction with our terms and conditions.

Collection of your Information
We collect information about you through our website in an effort to improve your shopping experience, as well as communicate with you about our products, services and promotions. We do not sell or rent your personal information to third parties. We release account and other personal information only when we believe release is appropriate to comply with law; facilitate court proceedings; enforce or apply our terms and conditions; or protect the rights, property, or safety of Leeuwin Press Pty Ltd, our users, or others.

Types of Information Collected
We may collect personal information from you (including, without limitation, your name, email address, phone number, and postal address) when you visit our website, register with our website, place an online order, save your information with us online, contact us with a question or concern, or participate in a promotion. This information is used only for statistical purposes and in regards to how we may enhance the customer experience.

How we use your Information
We may use your collected information in the following ways:

To process and fulfil your order, including sending emails to confirm your order status and shipment, along with customary business communications.
To verify your identity and to assist you if you have forgotten your username or password
To communicate with you and to send you information by email, postal mail or other means about our products, services and promotions, where you agree to receive such information.
To help us learn more about your shopping preferences and personalise this website in accordance with your preferences.
To analyse trends and statistics.
To improve or update this website and our products / services.
To protect the security or integrity of our website and our business.
To respond to your enquiries and communicate with you if necessary.
You always have the choice not to receive marketing and promotional information. It is our policy to remove any member from our database or mailing list upon the members’ request. Please contact us at enquiries@leeuwinpress.com.au to opt out of receiving this promotional information.

Website and Credit Card Security
We take website and credit card security extremely seriously, and always endeavour to provide a secure safe platform on which to conduct online transactions. We use the industry standard Secure Sockets Layer (SSL) protocol, which encrypts your information as it is transmitted over the Internet. This encryption scrambles details such as credit card number, billing details and delivery address so that generally, other computers are unable to decipher the information, ensuring privacy and security. To make sure you are accessing a secure server, check for the unbroken key or closed lock symbol located generally either at the bottom left or top right of your browser window. If it appears, then SSL is active. You can double check this by looking at the URL as well. If SSL is active, then the first characters of that line will read ‘https’ rather than just ‘http’. It is important for you to protect against unauthorized access to your password and to your computer. Ensure you logout when you have finished visiting www.theacm.com.au especially if you access from a shared computer.

Changes to our Privacy Policy
We reserve the right to change this privacy policy from time to time by publishing the revised privacy policy on our website. We encourage you to check this policy regularly for any modifications or updates. Your continued use of our services after any changes have been posted on our Website indicates your acceptance of those changes.

If you have any questions regarding our privacy policy or any other matter, please contact us at enquiries@leeuwinpress.com.au